PRIVACY AND GENERAL CONDITIONS

This Privacy and Cookie Policy is intended to explain how Purpleposition, Lda. collects, stores and processes your personal and other data that may be collected for statistical analysis purposes.

Purpleposition, Lda. henceforth, with the name Fitforcomfort, headquartered at Praceta General Humberto Delgado, nº 9, R/C Left 2725-328 Algueirão – Mem Martins, with NIPC 516475304 is responsible for the website https://fitforcomfort.net, undertakes to ensure the privacy and protection of personal data of customers and visitors, following all legal and regulatory standards in force.

Purpleposition, Lda. reserves the right to periodically update and change its Privacy and Cookie Policy to reflect any change in the way our customers’ personal data are processed or in legal terms. Fitforcomfort will display the most recent and current version of the Privacy and Cookies Policy, and it is advisable to check it periodically to check for any updates or changes.

The main objective of this policy is to consolidate the relationship of trust and proximity between Fitforcomfort and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.

Fitforcomfort acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Regulation on Data Protection – RGPD) and applicable data protection legislation, in all processes involving data processing personal.

According to the Agreement with the RGPD, personal data is defined as: “Any information relating to an identified or identifiable natural person (information holder); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”

I. Customer registration
When registering at Fitforcomfort, the following data are collected: e-mail, name, address, postal code, location, telephone and VAT number. The data collected through the customer registration process will be processed automatically and are intended for the treatment of the services to be provided.

II. Newsletter
When registering for the Fitforcomfort Newsletter, the following data are collected: name and email.

III. Contact form
Fitforcomfort may also request personal data in the contact forms, namely, the name, e-mail and other information that the visitor provides us.

IV. Navigation at Fitforcomfort
Data related to browsing the site are also always collected. Examples of this type of data are device and browser (browser) information, network information and IP address.

Personal data are collected and processed with a view to fulfilling the following purposes:

Service provision:

• Compliance with tax obligations;
• Billing;
• Solving problems such as canceling services or refunding the value of services in accordance with applicable law;
• Customer support: answering questions about services, the operation of the Fitforcomfort or any other question requested by the customer.

Direct Marketing (ex. email marketing):

So that the customer is updated about his process or any news at Fitforcomfort, we can send e-mails and/or SMS with commercial communications regarding offers, or campaigns, as well as thematic content and information.

Marketing communications are carried out after and with the prior consent of the customer.

In any case, Fitforcomfort seeks to ensure that the information and data collected and used are adequate for the purposes described and that they do not constitute an invasion of the customer’s privacy.

Data are collected when there is a customer registration at Fitforcomfort, subscription to the newsletter, filling out the contact form, registering data, or browsing the site.

The holder of personal data is entitled, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with Fitforcomfort, by submitting a request sent to the following address: info@fitforcomfort.net The customer can also file a complaint with the National Data Protection Commission (CNPD).

Fitforcomfort is obliged to retain information for tax and auditing purposes in accordance with the law in force.

Purpleposition, Lda. saves your data will be stored and preserved for the period deemed sufficient and necessary for the purpose of its collection and processing. After that, the data will be deleted, without prejudice to the right to deletion and the legal provisions that oblige to keep them for a minimum period of time.

The holder may, at any time, request to access, rectify or delete their personal data by sending an email to info@fitforcomfort.net
If the customer registers with Fitforcomfort, he can check, edit or delete his personal information at any time by sending an email to info@fitforcomfort.net.

At the customer’s request, Fitforcomfort can change certain customer data associated with our services.

Fitforcomfort does not transfer or sell any type of personal data to any other entity than those necessary for the operation of the service. Personal data will not be used for any other purpose without the proper consent of the holder.

Any third party, with which customer data can be shared, is obliged to use them exclusively as a way to perform the proper functioning of their service on behalf of Fitforcomfort.

Fitforcomfort may also reveal personally identifiable information under special circumstances, such as in compliance with court orders that require it or when certain actions violate the Terms and Conditions of the business.

Fitforcomfort uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather about how he interacts with the website. The data collected is used for statistical purposes, providing and improving the service and user experience.

• Analytical Cookies: are used for the purpose of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.
• Functionality Cookies: They keep the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.
• Third Party Cookies: These cookies are created from third party services such as Google, Youtube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any other question related to the protection of your personal data or about the cookies used, you can contact us at the following address: info@fitforcomfort.net

These General Conditions are intended to regulate the terms and conditions under which PURPLEPOSITION LDA, with VAT number 516475304, headquartered at Praceta General Humberto Delgado, nº 9, R/C Left 2725-328 Algueirão – Mem Martins (hereinafter “Fitforcomfort”) will be governed.

Fitforcomfort’s service consists of providing and supplying a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase online the services presented therein.

By using Fitforcomfort you imply the acceptance and full agreement of all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access Fitforcomfort.

If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at Fitforcomfort. If you access Fitforcomfort, you will be committing yourself and taking responsibility to respect the conditions set out on this page and in the Privacy Policy.

Fitforcomfort reserves the right to update and change the Terms and Conditions without prior notice. You are advised to periodically check the Terms and Conditions for any changes or updates.

Fitforcomfort informs customers about the characteristics, descriptions, images or videos of each service on each page made available. Fitforcomfort undertakes to provide its services clearly and to correct possible errors that may occur as soon as possible.

Fitforcomfort presents, in a concise manner, the prices of each service, including VAT rates, and other additional costs that may apply.

Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by Fitforcomfort at any time.

Fitforcomfort is an online store, and the service provided is the responsibility of PURPLEPOSITION LDA.

The content, domain, information present and available on Fitforcomfort are property of PURPLEPOSITION LDA, and are thus protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by PURPLEPOSITION LDA.

The client undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may contravene the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content, etc. without express approval from Fitforcomfort. Fitforcomfort cannot be held responsible for any misuse of such documents.

Fitforcomfort offers the following payment methods:

• Credit card
• ATM
• Paypal
• Bank transfer

After payment is completed, Fitforcomfort will proceed with a standard verification. The customer will receive an email confirming that the service has been paid, as well as the corresponding invoice.

Conditions of purchase at Fitforcomfort:

All services available at Fitforcomfort can be purchased.

At Fitforcomfort, the prices shown are in euros, and the applicable VAT and tax rates are applied in accordance with the law in force, which are already included in the price shown.

Fitforcomfort reserves the right not to provide services or reimbursement in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues outside Fitforcomfort.

The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.
If the customer wishes to terminate the contract, he can do so by emailing info@fitforcomfort.net or by filling out the contact form available at Fitforcomfort.

The refund will be made through the same payment method used by the customer for the initial payment, except in situations where the customer has expressly agreed and does not incur any costs as a result of the refund.

Any refund procedure will be processed as provided for in the legislation in force in Decree-Law No. 24/2014.

The customer may file a complaint regarding any question, act, information or service provided regarding Fitforcomfort by contacting the email info@fitforcomfort.net or through the electronic Complaints Book available at the link: https://www.livroreclamacoes.pt/inicio

Liability Notice:

When creating and using the account at Fitforcomfort, the customer is responsible for maintaining the account, confidentiality and for all activity arising from his account.
By creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

Fitforcomfort is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the website.

Please check the Privacy and Cookies Policy.

This contract is subject to Portuguese law and current legislation.

Dear Client,

In the event of a dispute, any consumer residing in Portugal and in the European Union can exercise their right to complain to an official, third-party and impartial entity to the process. In this context, Fitforcomfort provides all the information so that you can exercise your right to claim.

If for any reason you are dissatisfied with the service purchased on the website, you can resort to an Alternative Dispute Resolution Entity (RAL) for consumption, as listed below:

• Lisbon Consumer Disputes Arbitration Center
• CIAB – Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)
• CNIACC – National Center for Information and Arbitration of Consumer Disputes
• European Commission

You can also formalize your complaints and claims, relating to purchases made on our website, by contacting Fitforcomfort, via the email info@fitforcomfort.net.

To check more information about these processes, we also suggest consulting the Directorate-General for Consumer website: www.consumidor.pt.

What is alternative consumer dispute resolution?

It is a mechanism that allows all consumers to resort to official entities that can help resolve any conflict with a merchant entity, without first having to file a litigation process in Courts.

What is the role of these entities in conflict resolution?

These entities act as intermediaries between the consumer and the trader who is the target of the complaint. The intermediary can impose a solution on both parties, or try to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the legal route.